Claiming made easier and faster!
Discovery Health Medical Scheme strives to pay your employee’s claims as quickly and as accurately as possible. If your employee’s have paid a claim up front, they need to provide proof of payment in order to be refunded. We will only accept the following as proof of payment:
- A receipt
- An internet bank transaction
- A “Paid” stamp on your claim
- Wording in your claim indicating that you, the member or patient have paid
- Credit column on the claim with an amount showing
This will ensure timely and correct payment of your claim.
Remember you can submit your claims using one of these ways:
- Smartphone app – Employee’s can submit their claims using the Discovery app for iOS and Android devices. They can use the camera on their phone to take a picture of the claim, and submit it using the app. Download the app here.
- Upload – On a laptop, iPhone or Android smartphone or tablet, go to www.discovery.co.za. On the menu, hover over Health and click on “Claims” then select upload your claims. Upload now and follow the steps. We accept popular file formats including TIFF, JPG, PNG, GIF, Doc, Docx and PDF.
- Email - scan and email claims to claims@discovery.co.za
- Post - Post claims to Discovery Claims, PO Box 784262, Sandton, 2146
- Claims drop-off boxes – employee’s can drop off their claims in our drop-off boxes located for their convenience in most pharmacies, medical practices and at Virgin Active and Planet Fitness gyms nationwide.
If the healthcare professional has already sent us the claim, your employee’s do not have to send us another copy.
Our website and Smartphone app allows them to track their claim anytime anywhere. Employees can also view their claim statement online.
Whenever we process a claim from employee’s or the healthcare professional, we’ll send a notification within a few days that shows how we will pay the claim. Your employees can tell us their claims notification preference.