Complaints, compliments or disputes

Discovery Health Medical Scheme is committed to providing you with the highest standard of service and your feedback is important to us.

How to get in touch with us

  • Contact us telephonically on 0860 99 88 77
  • Get help faster with our Get Help Service on our website
  • Chat to our Ask Discovery service bot on WhatsApp. Save our number, 0860 756 756 to your contacts and ask your question
07:00 - 20:00 Monday to Friday
08:00 - 13:00 Saturdays

The following channels are available for your use and we encourage you to follow the process.


01

To take your query further

If we have not resolved your query, please complete our online complaints form. One of our skilled Client Relationship Managers will get in touch with you.

Have we exceeded your expectations? We'd also love to hear from you.

07:00 - 17:00 Monday to Friday
Closed weekends and public holidays

Contact us

Complaints form


02

To contact the principal officer

If you're still not satisfied with the resolution of your complaint after following the process in step 1, you can escalate your complaint to the Principal Officer of Discovery Health Medical Scheme.

You may lodge a query or complaint with Discovery Health Medical Scheme by completing the online form or by emailing the principalofficer@discovery.co.za

07:00 - 17:00 Monday to Friday
Closed Weekends and public holidays

03

To lodge a dispute

If you've received a final decision from or on behalf of Discovery Health Medical Scheme and want to challenge it, you may lodge a formal dispute.

Complete the online form and email it to mydispute@discovery.co.za or call 0860 99 88 77 to discuss your dispute.

07:00 - 17:00 Monday to Friday
Closed Weekends and public holidays

Contact us

Dispute form


04

To contact the Council for Medical Schemes

The Council for Medical Schemes regulates medical schemes, including Discovery Health Medical Scheme.

You can contact the Council at any stage of the complaints process, but we encourage you to follow any of the steps above to resolve your complaint with the Scheme first before contacting the Council directly.

Read more about the Council for Medical Schemes.

08:00 - 16:30 Monday to Friday

Contact the Council for Medical Scheme

012 431 0500
0861 123 267
Web: www.medicalschemes.co.za

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