Get instant help with Ask Discovery

Need real-time help? Chat with Ask Discovery to get instant answers to all your questions or strike up a conversation with a live Vitality agent for round-the-clock support.

How to chat with Ask Discovery

Start a conversation with Ask Discovery to get instant help on anything you need, such as your Vitality benefits, how to reach your goals and earn Vitality points, how to spend your Discovery Miles, and much more!

On WhatsApp

On the website or App

Look out for the pink chat icon on the website or Discovery App and tap to start chatting. To get personalised answers to your questions, make sure you are logged in to your Discovery profile.

On WhatsApp

On the website or App

Look out for the pink chat icon on the website or Discovery App and tap to start chatting. To get personalised answers to your questions, make sure you are logged in to your Discovery profile.

Popular topics

We are aware of and are currently working to resolve the following issues. We can't guarantee timelines so please be patient. If necessary, we'll add any available workarounds as we discover them.

Description
2024-10-11 : Unable to link or sync devices We are aware that some members are unable to link or sync their devices, which may also result in a delay in having their Vitality points awarded for their workouts. We are working on having this resolved as soon as possible and apologise for any inconvenience caused.
2024-10-04 : VitalityFit payment error We are aware that some members are getting an "Error checking in" message when trying to make payment for a VitalityFit booking. We are working on having this resolved as soon as possible and apologise for any inconvenience caused.
2024-09-02 : All your HealthyFood queries in one central location Our newly enhanced Vitality HealthyFood benefit is here!! For more information and to help you navigate and answer all your questions, read our frequently asked questions here:https://www.discovery.co.za/vitality/healthyfood-updates
2024-09-01 : Unable to activate, or select, Checkers as a HealthyFood partner If you are trying to activate, or select, Checkers as a HealthyFood partner, please make sure that you have an active and linked Checkers Xtra Savings card. If you don't already have an Xtra Savings card and you try to create an Xtra savings card, you may get an error that your mobile number already exists. Kindly contact the Checkers Sixty60 Help Centre by calling 0800 00 6060 or emailing help@sixty60.co.za. The Help Centre is open every day from 8 AM-8 PM.

Vitality product rules

Click here to view the terms, conditions and rules applicable to your Vitality benefits.

Claim points manually

If you claimed for your screening, assessment or vaccination from a medical scheme plan administered by Discovery Health (Pty) Ltd, or if you completed it at a pharmacy in the Vitality Wellness Network, we will receive your results automatically and will award your points. If you are a Discovery Life only, Group Risk only, Libcare Medical Scheme member or you did not complete your assessment, screening or vaccination at a Vitality Wellness Network pharmacy, please submit your results here.